Returns & Exchanges
At Freja, we take pride in the quality of our food products; if you are not completely satisfied with your purchase, we offer a 30-day return window for unopened and non-perishable items. Due to health and safety regulations, certain perishable goods may only be eligible for replacement or credit if they arrive damaged.
Initiate Your Request
Contact our customer support team via email with your order number and details of the items you wish to return or exchange.
Secure Packaging
Place the unopened items in their original packaging to ensure they are protected during transit and maintain food safety standards.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund or ship your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing